Resume

STEVEN LECLAIRE ■ 904-651-0003 | ■ Steven.M.LeClaire@gmail.com ■ linkedin.com/in/steven-leclaire | ■ ufrake.wixsite.com/sleclaire Professional Summary Dedicated and knowledgeable IT Support Specialist with hands-on experience in troubleshooting hardware/software issues, maintaining system performance, and ensuring optimal user support. Background includes over a decade of team leadership, strong risk management, and foundational knowledge in cybersecurity and networking. Committed to improving technical efficiency and providing exceptional customer service. Technical Skills Operating Systems: Windows, macOS, Linux Support Tools: Remote Desktop, Ticketing Systems, Active Directory Networking: IPv4, Subnetting, Wireless Setup, DNS/DHCP Cybersecurity: Malware Analysis, Data Protection, Endpoint Security Cloud Platforms: AWS, Microsoft Azure Scripting & Tools: Python, SQL Hardware: PC Builds, Troubleshooting, Component Replacement Software: Microsoft Office, Google Workspace Professional Experience UPS – Hub Supervisor Jacksonville, FL | Sept 2004 – Sept 2023 -Managed and trained over 50+ staff, overseeing operational flow and compliance with safety / IT protocols. -Led risk management efforts by analyzing operational data and implementing preventive strategies. -Improved team productivity by 15% through streamlined communication and software tools - Handled incident documentation and coordination with cross-functional teams to resolve IT-related issues. Projects Small Office/Home Office (SOHO) Network Setup (2021) - Designed and implemented a SOHO network including a modem, router, switches, and wireless access points. - Configured secure Wi-Fi with WPA3 encryption, VLAN’s for traffic segmentations, and QoS settings for VoIP and streaming optimization. - Set-up firewall rules, port forwarding, and remote access vis VPN for a secure remote network. - Preformed troubleshooting and maintenance, ensuring network reliability and uptime, Custom PC Builds (Ongoing) -Built and configured desktop PCs tailored for gaming, office, and productivity use. -Troubleshot hardware compatibility issues and optimized OS and BIOS configurations. -Educated clients on upgrades and system maintenance. Linux Admin Lab – DeVry University (2024) -Managed simulated corporate environment using Linux. -Performed user account setup, file permissions, and troubleshooting with CLI tools. Secure Home/Small Office Network – DeVry University (2025) -Designed and deployed a wireless network with firewall and encrypted access. -Created detailed network diagrams and performed connectivity diagnostics. Education DeVry University – Villa, Illinois Associate of Applied Science in Cybersecurity and Networking GPA: 4.0 | Expected: Dec 2025 Coursework: Operating Systems, Networking Fundamentals, Cloud Computing, Information Security. Certifications Google Cybersecurity Professional by Coursera (2024) Coursework: Foundations of Cybersecurity Play It Safe: Manage Security Risks Connect and Protect: Networks and Network Security Tools of the Trade: Linux and SQL Assets, Threats, and Vulnerabilities Sound the Alarm: Detection and Response Automate Cybersecurity Tasks with Python Put It to Work: Prepare for Cybersecurity Job. IT Support Diploma by Alison Online Learning (2025)